Shipping and Returns

BellsMedia.com normally dispatches all packages via the Royal Mail from the UK. We will dispatch next working day of receiving your order. Dispatch cost is calculated at checkout, and depends on weight and includes packing. Air Mail dispatch is used to most destinations.

CANCELLATION/REFUND POLICY

BOOKS AND CD
At BellsMedia we want to you to be happy with your purchases and hopefully keep coming back for more. You may cancel at any time before we have shipped the goods. To do this, simply click "Contact Us" and send us an email quoting your order number. After this, if you are not completely satisfied with any item, we will refund the purchase price, upon return of the items purchased in the same condition as dispatched. Please contact us within 10 days of receiving your goods to arrange a full refund. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days of receiving the returned goods and will be made by the same method that you made your original payment. We strongly recommend that returned goods are sent by registered/recorded delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us.

HOLIDAY EVENTS AND WORKSHOPS
You may cancel your booking at any time. To do this, simply click "Contact Us" and send us an email quoting your order number. However, cancellation fees may apply. These are clearly stated on the product details for the workshop you are booking. In addition, these cancellation fees are shown on your invoice.

If you are in the UK, this guarantee does not affect your statutory rights as a consumer.